Shipping and Return Policy

Shipping:

Shipping rate is calculated in the shopping cart during checkout before payment is processed.

We cannot guarantee weekend delivery. To estimate delivery time frame, please use the delivery window of Monday – Friday.

In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to info@unicornanna.com referencing your order number.

Returns:

We understand that returns are sometimes a necessary process when products are purchased online. 

Defective Items:
If you or your customer received a defective item, you may return it within 30 days from receipt of delivery. Please email info@unicornanna.com. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.

If a replacement is desired, the defective item will be replaced upon validation of defect.

Unwanted Items:
If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery.  Please email info@unicornanna.com. Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.